One of the things I really love about Telus is their commitment to customer service. They feel great customer service starts from the ground up and they’ve made a commitment to telling Canadians they need to Expect More from their telcom providers.

Today I’m sharing a couple other great customer experience stories from other companies putting customers first.

Little Burgundy – Broken Boots

Near the end of summer I purchased a killer pair of boots designed by Jeffrey Campbell from littleburgundyshoes.com. I’ve been wearing them regularly but recently the cool cut-out heels broke.   I didn’t want get stuck on the phone ringing customer service so I sent a tweet with some photos to @LittleBurgundy and they replied within about 30 minutes. It took about 5 min to fin d a new pair of booth in store and the return was easy.

I really love when a company is socially connect and able to help their customers over Twitter.  Nice work guys! Now I will check out the sales and probably buy more. 🙂

@LittleBurgundy hi guys, @JCshoes I ordered <2 mo ago broke this week. Both of them! Can you help!? ?? pic.twitter.com/eiXtpAEHnK

— CASiE STEWART (@casiestewart) October 21, 2015

Go Daddy – Server Upgrade

I’ve been with GoDaddy for my website hosting since switching over to WordPress from Blogger.com years ago. I’ve had nothing but great customer service from their team. I’ve had them renew my domain (until 2022!) help with a hacking situation (on the 1st day of TIFF!) and more recently with a server upgrade.

GoDaddy recently changed their hosting and the plan I was on no longer had analytics. As a blogger and online business owner, the stats are important to me. I had considered switching to another host when their help team offered to look into my situation. Instead of just saying ‘you need to upgrade it will cost $X amount‘ they backdated my server upgrade and back dated my hosting to save me money.  It made me feel like they really valued my business and me as a customer.

@casiestewart I see. I'd like to review options. Follow then send me a DM with that order number or your customer number please. ^NR

— GoDaddy Help (@GoDaddyHelp) March 6, 2015

Uber Canada – Lost Wallet

I’ve been using Uber since they arrived in Canada and have had nothing but great experiences. A couple months ago, on a busy day I left my wallet in an UberX car before dance rehearsal. I didn’t realize until about 2 hours later when it was time to head home. I sent a DM to @Twitter_Canada and within minutes they had contacted the driver and found out he was still on the road. The driver got in touch with me then drove to my house to drop it off. I was seriously impressed and despite him trying to refuse, gave him a big tip.

Great customer service doesn’t always need to cost a lot of money or take heaps of time, it’s really about listening to what someone needs or being smart about solving problems. Over the last five years I’ve lost/broken a number of phones or needed to replace my SIM card and Telus has gone over and above to help me out. Earlier this year I joined the team as an official Telus advocate with their #TeamTelus program. To check out the whole team of 15 visit their blog here.

CASIE

It’s beautiful up here today. Had the fireplace warming up the place last night.  
New boots recently gifted from Geox. Weatherproof, comfortable + cute.   
 
Driving an Audi A7 this weekend and it’s so nice. Great for Sunday cruising back roads. 

   
 
Most the leaves have changed and fallen. I’m making a Pavlova this afternoon for a dinner tonight. 

 
Soak up some of that sunshine today!

Yesterday was an action packed day that started with me picking up this beautiful new pink iPhone 6s. THANK you Telus! I was due to get a new phone and my old iPhone 6 has been cracked for at LEAST a month. I’ve been using my new Samsung tablet heaps for drawing lately and totally love it.

Spent a couple hours at the office before heading to Roy Thompson Hall for a private sit down with with the Indigo Girls. This was the first in a new series of events called HALLer w/ eOne Music and Roy Thompson Hall & Massey Hall. It was pretty rad!

How do you even find words for a moment like this? @Indigo_Girls up close @roythomsonhall #HALLer pic.twitter.com/0eFgF1Efk6

— Louise Gleeson (@louisegleeson) October 21, 2015

Next was a SS16 fashion preview with Swarovski at the Four Seasons then a foodie event with Elle Cuisine catering.  This week has been awesome and I’ve got 4 things to go to tonight. Tomorrow night is no exception, Sean and I are hitting up Buffer Fest’s opening night gala. Buffer is a YouTube festival.

Stopped by @FourSeasons to preview @swarovski SS16. Some real beauties! #seaofsparkle pic.twitter.com/3GWPE486PU

— CASiE STEWART (@casiestewart) October 21, 2015

Hi @ElleCuisineTO, this gnocchi is fantastic. Thank you! pic.twitter.com/ChP5POHKQh

— CASiE STEWART (@casiestewart) October 21, 2015

Tonight I’m heading to fashion week and wearing an outfit similar to this but different designed by Rachel Sin. My outfit is from her SS16 collection. Never a dull moment! 

Look what came in the mail today! This is amazing. I can’t wait to take it home!

Been colouring  my hair all week with these fun little Dippity Do chalks. Today’s colour is violet!

Ok, I’m running behind, and have spent too much time on the internet once again! Have a wonderful night. If you are looking for entertainment I’ll be Tweeting from back stage and front row at the fashion week tents!