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Look what Telus did for one of their longest standing customers…

Look what Telus did for one of their longest standing customers…

When I watched this I couldn’t hold back the happy tears. I imagined what it was like for her, what it be like if that was me, or if it was my Dad who has been a Telus customer for almost 20 years too. If it gives you the feels, share with a friend 🙂

This act of kindness to show appreciation is the things dreams are made of. I think it’s incredibly awesome that Telus did this for one of their customers of 20 years. If your day has not been made yet, you will feel like making someone else’s after watching this.

A month ago Em and I volunteered at the Harbourfront Community Centre in Toronto for the #givewhereweliveday. Thousands of company employees and friends from across Canada took part that day.

This week the Telus Care-a-Van team is in Guelph, ON with a host of events and activities to specially thank TELUS local customers and the Guelph community. Telus truly cares about the communities they live, work and play. It makes me happy to have worked with them for the last five years. They’re a great bunch!

Hope your day is great. Bring the sunshine if you don’t see it!




  1. Larry Lava
    June 26, 2014 / 9:30 pm

    Nice try but I think westjet was the first to start doing this. And no Telus this will not help you win back customers that have left Telus due to your crappy customer service! I was a loyal Telus customer for over 20 years and finally got tired of you not caring that my phone service was faulty and yet you still charged me a cancelation fee of 500.00. Shame Shame. You have always been crooks and no feel good video will ever change that. Leave the feel good videos to WestJet!

    • JAARR
      June 30, 2014 / 2:28 pm

      regardless of your experience…THIS was still really nice. Most of these videos are for publicity and for the companies own gain….but it’s still pretty fantastic for this lady.

  2. Trevor Lee Watson
    June 28, 2014 / 7:52 am

    TELLUS I was a loyal customer for around 10 years and Larry Lava is right you are crooks. I had great reception and could get a signal in most places where other cell companies couldn’t reach. The problem lies with in your services offered and the ones you choose to sell your packages. I was never informed of extra fees that may occur with each type of package and often I was charged with some sort of penalty just because i switched packages with in your company.. Most of the time i was over charged when i used your pre-payed system, I would call the support, Nothing would get done about it because you already had my money and i would often spend 30 to 60 a week because my job required me to have a cell.. I will never give TELLUS a good rating because this company is nothing more than a thief

  3. opinionedone
    June 28, 2014 / 9:17 am

    That was beautiful Telus that shows you have a heart I only hope you do this with more customers i used to be with Telus but the I phone was to much for me however I never had any problems they were allways friendly and helpfull so I would definitely come back as a customer. Beautiful video Lucky lady for sure

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About Casie Stewart

Casie Stewart is a Canadian writer, director, and entrepreneur. She’s an award-winning content creator and expert in digital. During her decade-long career in media, she’s been named Canadian Screen Award Winner (Voice Pioneer), Best Travel Blog, and Top 30 Lifestyle Blogs in Canada. Casie has been a keynote speaker at SXSW, NXNE, TEDx, and spoken at YouTube Canada and the United Nations of Canada. She lives in Toronto with her boyfriend and loves summer weekends at the cottage when she’s not travelling around the world.


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