One of the things I really love about Telus is their commitment to customer service. They feel great customer service starts from the ground up and they’ve made a commitment to telling Canadians they need to Expect More from their telcom providers.
Today I’m sharing a couple other great customer experience stories from other companies putting customers first.
Little Burgundy – Broken Boots
Near the end of summer I purchased a killer pair of boots designed by Jeffrey Campbell from littleburgundyshoes.com. I’ve been wearing them regularly but recently the cool cut-out heels broke. I didn’t want get stuck on the phone ringing customer service so I sent a tweet with some photos to @LittleBurgundy and they replied within about 30 minutes. It took about 5 min to fin d a new pair of booth in store and the return was easy.
I really love when a company is socially connect and able to help their customers over Twitter. Nice work guys! Now I will check out the sales and probably buy more. 🙂
— CASiE STEWART (@casiestewart) October 21, 2015
Go Daddy – Server Upgrade
I’ve been with GoDaddy for my website hosting since switching over to WordPress from Blogger.com years ago. I’ve had nothing but great customer service from their team. I’ve had them renew my domain (until 2022!) help with a hacking situation (on the 1st day of TIFF!) and more recently with a server upgrade.
GoDaddy recently changed their hosting and the plan I was on no longer had analytics. As a blogger and online business owner, the stats are important to me. I had considered switching to another host when their help team offered to look into my situation. Instead of just saying ‘you need to upgrade it will cost $X amount‘ they backdated my server upgrade and back dated my hosting to save me money. It made me feel like they really valued my business and me as a customer.
@casiestewart I see. I'd like to review options. Follow then send me a DM with that order number or your customer number please. ^NR
— GoDaddy Help (@GoDaddyHelp) March 6, 2015
Uber Canada – Lost Wallet
I’ve been using Uber since they arrived in Canada and have had nothing but great experiences. A couple months ago, on a busy day I left my wallet in an UberX car before dance rehearsal. I didn’t realize until about 2 hours later when it was time to head home. I sent a DM to @Twitter_Canada and within minutes they had contacted the driver and found out he was still on the road. The driver got in touch with me then drove to my house to drop it off. I was seriously impressed and despite him trying to refuse, gave him a big tip.
Great customer service doesn’t always need to cost a lot of money or take heaps of time, it’s really about listening to what someone needs or being smart about solving problems. Over the last five years I’ve lost/broken a number of phones or needed to replace my SIM card and Telus has gone over and above to help me out. Earlier this year I joined the team as an official Telus advocate with their #TeamTelus program. To check out the whole team of 15 visit their blog here.